COVID-19 Pandemic Update

Monday, Wednesday, Friday: 7am-5:30pm
Tuesday and Thursday: 7am-7pm
Saturday and Sunday: Closed
Thank you for being so understanding

Starting, Monday October 5th Billings Animal Family Hospital will not be permitting any clients to enter the facility directly.

To minimize client’s and staff member’s likelihood of exposure, we are going back to curbside pick up and drop off for all appointments.
When you arrive at Billings Animal Family Hospital, please call 406-245-4772 and inform the staff of your name and pet’s name and what you are here for (an appointment vs. medication refill). Please also let them know what parking spot you are in.

For standard exams/appointments:

  • Please fill out the curbside information form prior to your appointment.
  • A staff member will meet you at your vehicle or at the entrance to Billings Animal Family Hospital, will place a BAFH leash on your pet (if a dog) and take the pet to an exam room or the treatment area.
  • When getting your pet from you, we will collect a method of payment for the exam
  • The veterinarian and technician may contact you on the number provided throughout the exam to discuss and concerns you may have, diagnostics, treatments, estimates, medications, or other information involved in the appointment.span>
  • At the end of the appointment, a technician will return your pet directly to your car.

For Surgery Drop-offs/Pick-ups:

    • A staff member will come out to your car to chat with you during the drop-off.
    • The surgery team will contact you and coordinate a pick-up time for your pet.
    • Please call our office at 406-245-4772 when you arrive to pick-up and a technician will come out with your pet to discuss any discharge or follow-up instructions. The technician will collect a method of payment at that time.

For Medication Refills

      • Medication may be requested through our Online Pharmacy.
      • Hospital dispensed medications should be requested through our regular phone line. (406) 245-4772
      • Please call our office at (406) 245-4772 when you arrive to pick-up the medication and a staff member will bring the medication out to your car and will collect payment at that time.

Curb Side Information
Download the PetDesk App

A Veterinary Specialist

A Board-Certified Specialist is a veterinarian who undergoes years of additional training and testing in order to certify one thing: that they are the best of the best. Specialists are few and far between, and highly respected for their talent and expertise. Dr. Edie Best is the only veterinary specialist in Billings. She believes the pets of this community deserve the kind of care you would hope to receive at a high quality human hospital. Her standards for patient care are unmatched, because she knows the love you share for your pet is unparalleled.

You’re Home

Though our ambitions for patient care are large, our team is small and passionate. We prefer it this way. We believe in building a true family atmosphere. A place where you can feel among friends. Where you can get to know the team at your back, and see the same faces each time. Where you can feel like an individual, and be treated like one. Where you feel heard, understood, respected, and loved. We built this place for you. It’s time you come see it.


Our sum is greater than our parts. The team here share a passionate love for animals. What is so special, though, is how we work together. The talents here are as diverse as they are deep. And each member of the team shares the vision of pushing towards higher standards of patient care. More than that, though, we just enjoy being around each other. You will see a lot of smiles and laughs here. And that goes a long way towards better medicine.

Talk of the Town

Best customer service I have ever received, my dog Omari was hit by a car and left for dead, we normally go to other vets but it was an emergency and we had never been here, we called they told us to bring him right in, they doctored him up and treated him so kindly as well as kept us calm and in the know as to what they were doing. I’m so thankful for this place! I will forever remember the kind humans that saved my baby’s life!!


I never write reviews, but I was honestly so impressed by everyone. I called around to several other vets before deciding on Animal Family. Everyone was so kind and helpful—from the first person I spoke to on the phone, to the receptionists, to Dr. Sarah. Thank you all so much for making me and Cooper feel so comfortable and welcome!!


We LOVE Dr. Best and her caring staff. We are so lucky to have a Vet who is there for not only for my pets but, honestly us humans as well. In all situations she has been so understanding and helps in any way possible. A great surgeon & is always willing to go the extra mile.


My family has been taking our dogs here for the past twelve years. Their service and care has meant the world to both my family and our furry friends. They’ve always made Mickey and Fredrick feel at home and loved when we have taken them in. This past summer we had to put Fredrick down and they made the entire process comforting for everyone involved. We wouldn’t consider taking our pets anywhere else!

I have trusted the staff at this establishment for nearly 30 years. My pets are my children and I have always found the vets here to be highly knowledgeable, skilled, and compassionate. The office staff and techs are always friendly and very helpful. I highly recommend BAFH for every type of pet health care.
I will only take my fur babies here! I Have been coming here for years, and will never go anywhere else. They’ve always been so caring and accommodating to my babies. Dr Best is the BEST along with every staff member we’ve come in contact with. Thanks for all you guys do! Seriously!