1321 N 27th Street, Billings, MT 59101

Phone: 406-245-4772

Fax: 406-248-4740

Emergencies: 406-245-4772

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About Us

Billings Animal Family Hospital Mission Statement

At Billings Animal Family Hospital we will provide exceptional client service and compassionate patient care in a family-friendly atmosphere.

Core Values

Compassion – Demonstrating genuine care and concern for our clients, patients and each other. This is done with the following actions:

  • Showing compassion and empathy towards owners in any situation
  • Assuring that our patients are comfortable, warm and pain-free
  • Support our team members to provide the highest level of client and patient care
  • Remembering to thank team members for a job well done

Service – Serving the Billings community with the best veterinary care we are capable of. This is done with the following actions:

  • Recognize and greet clients immediately with their name and a smile
  • Acknowledge and respect the client’s bond with their pets; always offer optimal care level
  • Strive to provide current and innovative therapies to all patients
  • Provide unsurpassed communication with clients about their pets both before, during and after their visit

Excellence – Exceed our clients’clients and each other’s expectations by truly going the extra mile. This is done with the following actions:

  • Excel at getting to know our clients – their interests and hobbies, to increase their bond with our practice
  • Make appointment visits a positive experience with friendly greetings, efficient and educational “middling” and knowledgeable, informative, thorough doctor exams
  • Offer specialist referrals when cases exceed our knowledge or skill level
  • Assist our team members in all areas of their work so they can grow and our team can excel

Integrity – Realize that all interactions with clients and team members must be done with honesty and personal responsibility. This is done with the following actions:

  • Make eye contact with clients and use their name in greetings
  • Take visible and prompt action when dealing with client requests and client dissatisfaction
  • Do whatever is necessary to retain client’s trust in our service and care of their pets
  • Never allow care or service to suffer due to internal co-worker strife